Receptionist and chatbot for a Swiss trade association

Starting point

Recurring member enquiries by phone and web tied up capacity in a small team. Outside office hours much went unanswered, and answers had to be technically correct: half-knowledge from the internet was not an option.

Approach

A chatbot with real association knowledge (Foundry IQ) and a multilingual AI receptionist with a natural voice (ElevenLabs), both in Swiss Azure regions. With defined guardrails: whatever the AI is not sure of goes to humans, cleanly documented. The guardrails were half the work, deliberately.

Result

• Enquiries answered around the clock, in German, French, Italian and English
• Uncertain cases land with the team, documented, instead of in a queue
• Live in production since 2026, in Swiss Azure regions, nDSG-compliant