03Automate
Copilot helps your team. Agents work for your company: they take calls, answer customer questions from real company knowledge, and handle back-office tasks — with their own identity, auditable actions, and human approvals. Three systems running today:
In production. Today.
It takes real calls, switches language with the caller, and answers from the company's own knowledge base. It reads employees' Teams presence, routes calls to whoever's available, takes messages — and, on request, emails the caller a summary of the call.
Caller
«Hello — I need to move my Thursday appointment.»
Language detected: Swiss German
Agent
«Sure — I see your appointment at 10am. Friday at 2pm is open — does that work?»
Teams presence checked: case handler available — transfer offered
What she sounds like
Listen to the AI receptionist (AI-generated example)
Most chatbots guess. This one answers from the company's central knowledge base — Azure AI Foundry with Foundry IQ, hosted in Swiss Azure regions. The same knowledge base the receptionist draws on: maintained once, consistent everywhere.
Do you also deliver to Austria?
Yes — deliveries to Austria take 2–3 business days, free shipping on orders over CHF 200.
Source: Shipping policy · p. 2
And special terms for resellers?
Outside its knowledge — handed off to the sales team ✓
Inbox triage, timesheets, pipeline monitoring, briefings, content drafts: Cleo handles our own company's back office — among other things. Her own identity, every action traceable, approvals stay with humans. We don't sell anything we don't run ourselves.
End of day: 0 open emails · every action traceable to an actor
What she sounds like
Listen to Cleo's morning briefing (example, 30 sec.)
From the field
Recurring member enquiries by phone and web tied up capacity — outside office hours, much of it went unanswered.
A chatbot with real association knowledge (Foundry IQ) and a multilingual AI receptionist (ElevenLabs voice) — both in Swiss Azure regions, with a defined handover to humans.
Enquiries get answered around the clock; whatever the AI isn't sure of lands with the team, cleanly documented. The guardrails were half the work — deliberately.
Anonymised. Reference available on request during the intro call.
AI Assessment — CHF 2,500
Data landscape, processes, tenant readiness. Use cases prioritised by impact — and an honest word on what isn't worth doing.
Pilot with guardrails
One use case, close to production, with security gates. Measured against a baseline, not enthusiasm.
Operations
Rollout, monitoring, audit, ongoing development — as a managed service.